1. Review the Inquiry

• ✅ Company size — how many users/employees?
• ✅ What services? (servers, storage, backups, passwords, monitoring, VPN, website)
• ✅ Hosting preference — managed by us or on-premise?
• ✅ Compliance requirements — GDPR, industry-specific?
• ✅ Specific requirements — SLA, data residency, integrations?

2. Pricing Components

• Base: €399/mo — Dedicated server, monitoring, support, backups
• Storage: €10–50/mo — S3 storage (depends on volume)
• Backups: €15–40/mo — Daily encrypted backups
• Password vault: €10–25/mo — Team password management
• VPN: €20–50/mo — Secure remote access
• Custom development: hourly or project-based

Total typically: €500–1,500/mo depending on scope.

3. Sales Process

1. Reply within 24h — this is high-value, treat accordingly
2. Schedule video call (30–45 min)
3. Technical assessment — what infrastructure do they need?
4. Detailed proposal with architecture diagram
5. Contract with SLA terms
6. Setup phase (1–2 weeks)
7. Handover + documentation

4. Our Stack (Internal)

• Servers: CloudPanel on dedicated VM
• Storage: MinIO S3
• Backups: Pluton (Restic-based)
• Passwords: Vaultwarden
• Monitoring: S615 Sentinel
• Files: Nextcloud
• Containers: Docker Compose

Never mention specific open-source names to clients. Use S615 branding.